Silkvana Shipping Policy

At Silkvana, we strive to offer a smooth and worry-free shopping experience. Here’s everything you need to know about how we handle shipping:

Free Worldwide Shipping

We proudly offer FREE shipping on all orders, no minimum required.

Processing Times

  • Orders are processed within 1–3 business days.
  • During holidays or high-demand periods, processing may take up to 7 business days.
  • Once your order is handed over to the shipping carrier, it is considered dispatched.

Estimated Delivery Times

Location Transit Time Total Estimated Time
🇺🇸 United States 3–7 business days 4–10 business days
🇨🇦 Canada 5–10 business days 6–13 business days
🇬🇧 United Kingdom 3–7 business days 4–10 business days
🇦🇺 Australia 5–10 business days 6–13 business days
🌐 Other countries 7–15 business days 8–18 business days

Please note: Customs, weather conditions, or courier issues may affect delivery timeframes.

 Address Accuracy

  • Please ensure all shipping information is correct at checkout.
  • If you need to make changes, contact us within 24 hours at contact@silkvana.com.
  • Orders with incorrect or incomplete addresses may be canceled if we don’t receive corrected information within 3 business days.

Shipping Delays

Silkvana is not liable for delays caused by:

  • Courier disruptions (e.g. weather or customs)
  • Incorrect address input by the customer
  • Temporary logistic pauses (e.g. public holidays or warehouse updates)

We will keep you informed and assist wherever possible.

Lost or Stolen Packages

If your order appears to be lost or stolen after shipping:

  1. Contact our team at contact@silkvana.com
  2. File a claim with the delivery carrier
  3. Based on the situation, we may offer a replacement

While Silkvana is not responsible for packages after dispatch, we will assist in every possible way.

Return & Refund Policy

At Silkvana, we want you to be happy with your purchase. Please read our return guidelines below:

Non-Refundable Cases

Refunds or replacements are not accepted for:

  • Personal preferences (style, fit, color)
  • Change of mind
  • Incorrect size choice
  • Normal wear and tear or misuse

 Eligible for Return

You may request a refund or replacement if:

  • The item arrived defective
  • The item is damaged upon arrival
  • You received the wrong item

Returns are accepted within 30 days of the purchase date. Refunds are processed to the original payment method within 7 business days after approval.

 How to Start a Return

Email us at contact@silkvana.com with:

  • Your order number
  • Reason for return
  • Photo(s) if the item is damaged or incorrect

Most cases are resolved without the need to return the item physically.

Restocking Fee

  • A 10% restocking fee may apply if the item was used, opened, or returned without original packaging.
  • No fee applies for defective or incorrect products.

 Temporary Delays

Orders placed after January 25th may experience delays due to a temporary logistics pause. These are expected to ship between February 5th–8th.
Thank you for your understanding.

Contact Information

Business Address:
30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: contact@silkvana.com
Hours of Operation: Mon–Fri, 8:00 AM – 7:30 PM

💡 By placing an order with Silkvana, you agree to the terms outlined in this Shipping & Return Policy.