Silkvana Shipping Policy

Silkvana Shipping Policy 

At Silkvana, we strive to make every order a seamless and stress-free experience. Below you’ll find details on our shipping process and timelines.

Order Processing

  • All orders are carefully prepared and dispatched within 1–3 business days.
  • During peak seasons or holidays, processing may take up to 7 business days.
  • An order is considered dispatched once handed over to our shipping partners.

Shipping Rates

  • United States: Free shipping on orders over $49. For orders under $49, a flat rate of $4.99 applies.
  • United Kingdom: Free shipping on orders over £49. For orders under £49, a flat rate of £4.99 applies.
  • International Orders: Free shipping on orders over $49 USD. For orders under $49, a flat rate of $4.99 USD applies.

Estimated Delivery Times

📦 United States: 5–7 business days (plus 1–3 days processing)
📦 United Kingdom: 5–10 business days (plus 1–3 days processing)
📦 Canada: 7–10 business days (plus 1–3 days processing)
📦 Australia: 7–10 business days (plus 1–3 days processing)
🌍 Other International: 7–15 business days (plus 1–3 days processing)

Delivery times may vary during busy periods or due to customs clearance for international orders.

Customs, Duties & Taxes

  • U.S. orders: No additional customs or import fees.
  • UK & EU orders: Customers may be subject to import VAT and customs duties upon arrival. These charges are the responsibility of the customer.
  • Other countries: Duties and taxes may apply depending on local regulations and are payable by the customer.

Order Accuracy & Changes

  • Please ensure your shipping details are correct at checkout.
  • Address changes must be requested within 24 hours of placing the order.
  • We cannot guarantee corrections after this timeframe.

Delays

While we work to ensure on-time delivery, delays may occur due to:

  • Courier issues (weather, strikes, transportation problems)
  • Customs processing for international orders
  • Incorrect shipping details provided by the customer

Silkvana cannot be held liable for causes beyond our control, but we will always do our best to assist.

Lost or Stolen Packages

If your package is lost or stolen after dispatch, please contact us at contact@silkvana.com.
We will help investigate with the courier, and in some cases, may offer a replacement depending on the situation.

Contact Details

Silkvana LLC
📍 30 N Gould St Ste R, Sheridan, WY 82801, USA
📧 contact@silkvana.com
🕒 Mon–Fri, 8:00 AM – 7:30 PM EST