Silkvana Shipping Policy

At Silkvana, we aim to provide our customers with a seamless and stress-free shipping experience. Below you’ll find everything you need to know about our shipping, delivery, and return policies.

Free Shipping – U.S. Orders Over $100

We proudly offer FREE shipping on all U.S. orders over $100.
For U.S. orders under $100, a flat shipping rate of $4.99 applies.

International shipping fees vary by destination and are calculated at checkout.

Order Processing Times

Orders are carefully prepared and dispatched within 1–3 business days after placement.

During busy periods, holidays, or times of high seasonal demand, processing times may be extended.

An order is considered dispatched once it has been handed over to our shipping partners and is in transit to the delivery address provided at checkout.

Estimated Shipping Times

Estimated transit times vary by location and are shown below:

  • 🇺🇸 United States: 3–7 business days (Transit) + Processing Time
  • 🇨🇦 Canada: 5–10 business days (Transit) + Processing Time
  • 🇬🇧 United Kingdom: 3–7 business days (Transit) + Processing Time
  • 🇦🇺 Australia: 5–10 business days (Transit) + Processing Time
  • 🌍 International: 7–15 business days (Transit) + Processing Time

Please note: These delivery times are estimates only and are not guaranteed.
Delays may occur during peak seasons, holidays, or due to customs processing for international orders.

Order Accuracy & Changes

Customers are responsible for ensuring all shipping details are correct at checkout.

  • Address corrections or changes must be requested within 24 hours of placing the order by contacting contact@silkvana.com.
  • Once processing has begun, changes may no longer be possible.
  • If shipping details remain incorrect and the order cannot be delivered, the order may be canceled and refunded at our discretion.

Delayed Deliveries

While we strive to deliver all orders promptly, delays may occur due to circumstances beyond our control, including but not limited to:

  • Carrier or courier delays
  • Weather conditions or transportation disruptions
  • Address verification issues
  • High seasonal demand or inventory availability

Silkvana will always assist customers in tracking shipments and resolving delivery issues whenever possible, but cannot be held liable for delays caused by third-party carriers.

Lost or Stolen Packages

If your package appears lost or stolen, please contact contact@silkvana.com as soon as possible.

Once an order has been dispatched, responsibility for the shipment transfers to the carrier.
Silkvana will assist customers in filing claims and investigating delivery issues when applicable.

Replacement or refund decisions are made on a case-by-case basis.

Return & Refund Policy

Cancellation Policy

  • Orders may be canceled or modified within 24 hours of purchase.
  • Once processing has begun, cancellations may no longer be possible.
  • Approved cancellation refunds are processed within 7 business days.

30-Day Money-Back Guarantee

We accept returns within 30 days of purchase.

  • Original shipping fees (if applicable) are non-refundable.
  • A 10% restocking fee may apply to returned items unless the product is damaged or defective.

How to Initiate a Return

To start a return, please contact us at contact@silkvana.com and provide:

  • Your order number
  • Name and email used at checkout

Our team will provide further return instructions.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Report the issue within 72 hours of delivery.
  • Include clear photos of the item and packaging.

Eligible claims may receive a replacement or refund with no restocking fee.

Please note:

  • Damaged outer packaging alone does not qualify as product damage.
  • Damage caused by misuse or normal wear and tear is not eligible for a refund.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

  • Address corrections must be requested within 24 hours of placing the order.
  • If an incorrect address results in failed delivery, Silkvana cannot guarantee reshipment or refund.

Restocking Fee

A 10% restocking fee may apply to:

  • Opened or used items
  • Returns missing original packaging

No restocking fee applies to damaged or defective products.

Policy Updates

Silkvana reserves the right to update or modify this policy at any time without prior notice.
By placing an order, customers agree to the terms outlined above.

Contact Information

📍 Business Address:
30 N Gould St Ste R, Sheridan, WY 82801, USA

📧 Email: contact@silkvana.com

🕒 Hours of Operation:
Monday–Friday, 8:00 am – 7:30 pm (EST)