Refund & Return Policy

At Silkvana, we are committed to ensuring your satisfaction with our products. Below, you’ll find our updated Return & Restocking Policy, which includes guidelines on returns, exchanges, and restocking fees.

Return & Return Policy

Cancellation Policy

  • Changes or cancellations to an order must be requested within 24 hours of placing the order.
  • Once an order enters the processing phase, we may no longer accommodate cancellations or modifications.
  • Refunds for canceled orders will be processed within 7 business days.

30-Day Money-Back Guarantee

We are confident in the quality of our products. To fully experience their benefits, we recommend using them for at least 14 days before considering a return. If you are still unsatisfied:

  • Returns are accepted within 30 days of the purchase date under our money-back guarantee.
  • Shipping fees (if applicable) are non-refundable.
  • A restocking fee of 10% may apply to eligible returns unless the product is damaged or defective.

How to Initiate a Return:

  • Contact us via the Contact Us form on our website or email us at contact@silkvana.com.
  • Provide your Order Number or the Name and Email Address used for the purchase.
  • Follow the instructions provided by our support team to complete the return process.

Damaged or Defective Items

We take great care in packaging to ensure your items arrive in perfect condition. However, if your item arrives damaged:

  • Report the issue within 72 hours of delivery by emailing us at contact@silkvana.com.
  • Include a clear photo of the damage for verification.
  • Eligible claims may qualify for a free replacement or refund without restocking fees.

Please note:

  • Damaged packaging alone (e.g., dented boxes) does not qualify as product damage if the item is still in good condition.
  • Returns, refunds, or replacements are not accepted for items damaged due to normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim to deliver your order promptly, shipping delays caused by external factors such as courier issues or customs are beyond our control.

  • Contact the courier service directly for assistance.
  • Silkvana is not responsible for lost, stolen, or delayed packages after they leave our warehouse.

Incorrect Shipping Address

  • It is the customer’s responsibility to ensure the correct shipping address at checkout.
  • Notify us of errors within 24 hours of placing your order to allow corrections.
  • If the address provided is incorrect and no correction is made within 24 hours, we cannot guarantee a resend or refund.

Restocking Fee Details

  • A 10% restocking fee applies to returned items that are opened, used, or returned without original packaging.
  • The restocking fee does not apply to items that are damaged, defective, or incorrect.
  • This fee covers inspection, repackaging, and administrative costs.

Policy Updates

Silkvana reserves the right to amend this policy at any time. Customers are encouraged to review the most recent version before making a purchase. By using Silkvana products, customers agree to the terms outlined in this policy.

For further assistance, please contact us at contact@silkvana.com.

Contact Details:
Address: Mihail Kogălniceanu, Vaslui, Romania, 730111
Phone: +40 749 811 248
Email: contact@silkvana.com