Privacy policy
Privacy Policy
Last updated: January 15, 2025
This Privacy Policy describes how Silkvana ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from silkvana.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you agree to the terms of this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
1. Information We Collect Directly from You
This includes:
- Contact Details: Name, address, phone number, and email address.
- Order Information: Billing and shipping addresses, payment confirmation, and order details.
- Account Information: Username, password, and security questions.
- Customer Support Information: Details you provide when communicating with us.
2. Information We Collect About Your Usage
We may automatically collect:
- Device Information: IP address, browser type, and network connection details.
- Cookies and Usage Data: Information about your interactions with the Site, including pages viewed and actions taken.
3. Information We Obtain from Third Parties
We may receive:
- Information from payment processors to fulfill your orders.
- Data from service providers such as Shopify to operate and improve our Site.
How We Use Your Personal Information
- Providing Services: To process payments, fulfill orders, and manage your account.
- Marketing: To send promotional messages and advertisements tailored to your interests.
- Security: To detect and prevent fraudulent or illegal activity.
- Customer Support: To assist with your inquiries and improve our Services.
Cookies
We use cookies and similar technologies to enhance your browsing experience and provide personalized services. For more details, see Shopify’s Cookie Policy.
SMS Marketing and Cookie Use
We value your privacy and the information you consent to share in relation to our SMS marketing service.
We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
How We Disclose Personal Information
We may share your personal information:
- With vendors and third parties who perform services on our behalf.
- With business partners for marketing and advertising purposes.
- When required by law or to protect our legal rights.
Children's Data
Our Services are not intended for children. If you believe a child has provided us with personal information, please contact us to request its deletion.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to personal information we hold about you.
- Delete: Request deletion of your personal information.
- Correct: Request corrections to inaccurate information.
- Opt-out: Choose not to receive marketing messages.
To exercise these rights, contact us at contact@silkvana.com.
Contact Us
If you have questions about our Privacy Policy, please contact us at:
Silkvana
Contact Us
📍 Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
📧 Email: contact@silkvana.com
🕒 Hours of Operation: Mon–Fri 8:00 am to 7:30 pm
Thank you for trusting Silkvana!